New Business Sales (Public Sector)

Resolving UK Limited – London
Location: London Bridge, London
Championing better outcomes for everybody

Help us revolutionise issue resolution for consumers, business and government.

About Resolving UK

In under 3 years, resolver.co.uk has become the third-largest consumer rights website in the UK and has launched an industry-leading dispute resolution platform. We are now deploying the first resolution platform dedicated to assisting small businesses in resolving issues. In 2017, we have helped over 1.2 million consumers to resolve issues and we have helped consumers to recover over £750 million of issues for free through Resolver’s tools. Our free service – resolver.co.uk – helps consumers to be more effective at raising and resolving complaints. As well as helping hundreds of thousands of consumers every year, Resolver assists businesses, regulators, Ombudsmen and Governments in delivering better outcomes and building better customer services – and better markets. Our services include:

  • Reporter, a platform created to assist Government and Regulators in understanding their markets and to provide intelligence on how to build better markets;
  • Resolver for Business, which helps businesses to be better at understanding and predicting the outcomes of consumer cases;
  • Helper, a tool that assists businesses in managing and resolving customer issues;
  • Decider, an independent resolution platform that allows online resolution between parties.

The Role

This role is predominantly in new name business sales in the public and not for profit sectors including supporting the Group CEO in the ombudsman sectors as required. It represents a great opportunity to help to drive client acquisition and associated revenues in the UK across the Resolver service portfolio. You’ll also influence our go-to-market models and feedback to support our consistent drive for quality and rapid delivery.

Reporting and responsibilities

This role will report to the Director of Business Engagement.

You will work with the Director of Business engagement, other Resolver colleagues and potentially third party channels and external partners. Your focus will be to grow the number of Resolver client organisations and the profitable revenues from these organisations to meet your targets.

  • Achieving revenue targets for allocated accounts and opportunities.
  • Vertical market and account plans.
  • Building pipeline for new opportunities.
  • Customer sales visits.
  • Managing key sales stakeholders including interaction with prospects and customers at board level.
  • Regular forecasting using the company tools as required.
  • Use of company CRM and Systems.
  • Management of opportunities from uncovering them to close of deal.
  • Representing the company at events.
  • Deal qualification.
  • Proposal preparation and tender responses.
  • Supporting sales deal pricing modelling.
  • Determining compelling value propositions and win themes on a client-by-client basis.
  • Contractual negotiation.
  • Drafting sales contracts and terms and conditions in association with the Director of Business Engagement and the Head of Legal.
  • Support of non-direct sales activity e.g. procurement framework bides, channel development.
  • Support sales strategy.
  • Supporting invoice payments and cash collection.
  • Ensuring projects successfully transfer from sales into project delivery.
  • Support the wider development of Resolver and colleagues.
  • Happy customers.

Skills and Requirements

Behaviour

  • Customer-focused;
  • We are passionate about exceeding expectations;
  • Hungry for innovation;
  • We create and deliver new services and ways of working that delight our customers;
  • We bring energy and passion to our work and always aim to exceed expectations and outpace the competition;
  • We work across Resolver to achieve the best outcome for customers, employees and shareholders;
  • We drive speed to market;
  • We relentlessly prioritise and pursue the outcomes that matter to our business;
  • We make things simple for our customers, partners and colleagues; and
  • We are reliable and transparent to deal with. We deliver for others and trust others to do likewise.

Technical/Professional Expertise

Essential

  • Experience of leading software and service sales;
  • Previous experience winning £ six figure deals and up;
  • Self-managing, use of company systems and reliable forecasting;
  • Team player;
  • Strong influence and relationship management skills, customer-centric;
  • Strong communication and decision-making skills with the ability to balance conflicting interests;
  • Experience in operating in a fast-moving and technical environment;
  • Demonstrate commercial acumen and effective problem-solving skills.

Desired

  • Detailed knowledge of public sector decision-making;
  • Relationships in central government;
  • Knowledge of operations of the Crown Procurement Service;
  • Experience of selling cRM or similar customer services-oriented solutions;
  • Experience in working in a distributed team;
  • Deep knowledge of data application and customer service-oriented businesses preferable;
  • Experience in working in multi-cultural environment and have the ability to act upon cultural differences.

Our ethics

Resolver is an ethical, independent, consumer-focused service – and the strength of our brand and its value in the market place is derived from this position. From time to time, sales opportunities may arise that conflict with this consumer focus. No relationships or commercial deals will be made by Resolver that compromise our ethics, or the independence and primacy of the consumer.