Hattie is a project manager by trade and at Resolver she makes sure we successfully deliver projects for our ever-expanding corporate client base. The start-up environment has been an exciting change and tailoring her project management approach to fit the needs of Resolver is always refreshing.
Leaving aside an idyllic beach-side restaurant holiday job, Hattie developed her project management career at Transport for London. Starting on the graduate scheme, she worked her way up to managing the extension of the cycle hire scheme to Southwest London, as well as delivering various technology projects. Her last project before joining Resolver was leading the delivery of a business transformation of Surface Transport’s division.
Not that much of this called on the raft of knowledge gained through a degree in Economics from Cambridge…
Favourite Customer Experience
Hattie’s best customer experience, fitting into the ‘wow I can’t believe it was that easy’ category, was thanks to clothes shop ‘& Other Stories’. She’d bought a pair of sandals online, which broke a few months later. She took them into store and & Other Stories replaced them straight away – too easy! A close second would be getting a full refund for a delayed First Great Western train journey, 3 months after applying…it was so unexpected she couldn’t help but be chuffed.