Milly is Resolver’s junior product manager, treading the fine line between honing the site’s business offerings, and seeing bug fixes and site improvements through to fruition.
She is the primary liaison between the London-based product team and the overseas development team.
She’s also the go-to girl for user testing and customer workshops. If you’ve got feedback on how Resolver works, come to Milly – she’ll tell you why we do what we do, how we might change it, and how long it might take to make that change happen.
Milly’s current post is her first foray into product management, and the fast-moving challenges of a start-up office makes working at Resolver a thoroughly rewarding experience.
Aside from a night-school UX design course, Milly’s educational background featured little to prepare her for product management in the world of online complaints tools. Nevertheless, a degree in Russian and Italian from UCL, with time spent living in St Petersburg and Naples, has given her the skills to get to grips with new situations, tools and online platforms in double-quick time.
She started her professional career crunching data in B2B publishing before turning to the world of hi-tech online complaints tools, where she was instrumental in setting up Resolver’s customer service process.
Do ask: Would you like another Prosecco?
Don’t ask: Do you prefer Jira or Trello?