Rod, Resolver’s Service Account Manager, is passionate about delivering customer excellence. He works hard to earn and keep customer trust, always thinking about their long-term needs and never sacrificing this for short-term results.
Rod’s career is fascinatingly varied. He started his career in Brazil at Walmart conducting market research for the buying department, moving two years later to a leading advertising company – McCann Erickson. As Coordinator of Operations for Latin America, he was responsible for global finance accounts such as Mastercard, Johnson & Johnson, HP, Credit Suisse, Santander Bank and more. Later he moved to Lacoste to support the financial expansion of the business. Rod is also proud to have worked closely with the Ministry of Defence in the UK specifically in repatriation for all fallen service men and women, specifically in Afghanistan. Most recently Rod worked for the global FMCG Company – SC Johnson (including brands such as Mr Muscle, Glade, Duck and Kiwi).
Rod’s diverse experience and training across multiple organisations and industries has provided him with a valuable understanding of customer service, as well as managing and negotiating with the UK and international customers. His international experience also means he is fluent in multiple languages including Portuguese and Spanish (he is currently learning Italian!).
His experience and passion is creating value by identifying opportunities for improvement for customers. He has a degree in Business Administration, is trained in Lean 6 Sigma and is a Chartered Credit Manager.
Outside of work Rod has been an active member of the Scout Association for nearly 25 years and currently leads a London Scout group. By teaching and leading young people, he strives to make a difference in the local community and the society as a whole. Rod loves running and has completed over 10 marathons so far!
I was camping in Lewes in the UK, some other campers ran into our campsite area. The owner came and apologised and gave us a 60% refund in cash as he felt that we had been disturbed.