The average figure for banks, credit companies and building societies is 7 this year, up from 6.26 last year. As the deadline for PPI claims looms, increased awareness of PPI has led many consumers to file claims for old policies. Banks and credit companies have handled repayments exceptionally well this year, paying out promptly and accurately. This (along with frequently large payouts) has resulted in many happy customers leaving very positive satisfaction scores, and, as a result, organisations currently dealing with PPI complaints can expect to enjoy a better relationship with their customers in future. Insurance brokers in particular are well represented in the league table, with LV= boasting a very high satisfaction score.